Subject: Your panels are reserved — here's what comes next

Dear friend,

Thank you for bombarding me with all the text messages and calls over the past three days. I'm returning the favor by sending you this annoying message in the middle of the night.

First things first — if you're getting this message, your replacement panels are reserved from my existing inventory. You will have panels if you decide to move forward.

That's the easy part.

The harder question is when. "When can you install?" "When can I at least cool my house during the day?" "Are you coming tomorrow?"

Here's my situation. Our team is small, and we're still dealing with our own family damages and repairs after the typhoon. We're planning to get organized over the next two to three days, then head out to start helping our existing customers.

Now let me get to the part you actually want to know about.

Panel Replacement Cost

• 630W solar panel at $200 per panel. That price includes the panel, mounting hardware, wiring, and breaker boxes required to connect.
• Installation is $240 for a typical 5-panel install. If you need two or more sets replaced, we'll apply a discount on the total installation price. If you only need one or two panels installed, we'll apply a discount on the per-panel price.

Payment

Our team is running around coordinating installations for our existing customers right now — we haven't opened the store for new customers yet. That means we don't have the resources to track and manage receivables. We kindly ask that you pay by cash or PayPal to simplify our workflow. If the banks are open, we accept checks too.

Next Step

If you'd like to move forward, reply to this email with your name and phone number. We'll contact you with a schedule.

A few things to consider before you decide

• Although we're serving on a first-come, first-served basis, we do give priority to families with elderly members or young children.
• If you don't urgently need panels right now, consider holding off so we can free up inventory for someone who does.
• Replacing panels doesn't guarantee your aircon will work. Heavy winds can damage aircon units too, and the cost above does not include aircon repair or replacement. You may want to wait for CUC power to come back so you can test your aircon before committing to the purchase.